Support
Last updated
Last updated
We like to hear you out when you get stuck or encounter difficulty with our products. As soon as you buy one of our products – you can open a support ticket and share your concern right away.
Submit support ticket:
Support Policy:
It is recommended that before submitting a ticket you take a close look at product documentation (Docs folder in the archive you have downloaded from Themeforest/Codecanyon). To get technical support and assistance, you need to have a valid purchase code. You will find this when you SignIn your Codecanyon/Themeforest “Download” page. Click on the product’s download link.
Please Note:
If you need assistance and information on purchased product that is not covered in documentation, post them on our support portal at You can expect answer within 24-48 hours, usually as soon as possible in the order they were received.
Additionally, if any support ticket has no response from the item owner for more than 7 days, that support ticket will be closed by default. However, if you need further assistance, you can create a new ticket.
All support requests are being processed on business days (Sunday to Thursday) from 12:00 to 20:00 (GMT +02.00). We are in GMT+2:00 time zone. We address all the support queries 5 days weekly on the first-come, first-solve basis (Fridays off).
Do you have any pre-sales questions or concerns, please write to us via our website contact page or email us at . We like getting positive feedback from our customers, and this is why we do our best to earn it! Write a review: