# Support

We like to hear you out when you get stuck or encounter difficulty with our products. As soon as you buy one of our products – you can open a support ticket and share your concern right away.

Submit support ticket: <https://dokkan.agency/>

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**Support Policy:**

It is recommended that before submitting a ticket you take a close look at product documentation (Docs folder in the archive you have downloaded from Themeforest/Codecanyon). To get technical support and assistance, you need to have a valid purchase code. You will find this when you SignIn your Codecanyon/Themeforest “Download” page. Click on the product’s download link.

**Please Note:**

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**Free support policy includes troubleshooting, technical assistance with the product only. It does not include any customization, additional features integration or concerns about third-party plugins compatibility. But, support is applied to plugin(s) we have developed and integrated ourselves. We appreciate your understanding!**
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If you need assistance and information on purchased product that is not covered in documentation, post them on our support portal at <https://dokkan.agency/> You can expect answer within 24-48 hours, usually as soon as possible in the order they were received.

**Additionally, if any support ticket has no response from the item owner for more than 7 days, that support ticket will be closed by default. However, if you need further assistance, you can create a new ticket.**

All support requests are being processed on business days (Sunday to Thursday) from 12:00 to 20:00 (GMT +02.00). We are in GMT+2:00 time zone. We address all the support queries 5 days weekly on the first-come, first-solve basis (Fridays off).

Do you have any pre-sales questions or concerns, please write to us via our website contact page or email us at <sales@dokkan.agency>. We like getting positive feedback from our customers, and this is why we do our best to earn it! Write a review: <https://codecanyon.net/downloads>